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Update tracking numbers in Seller Center

Last updated on Jun 20, 2025

Reading time: 1 min

In this guide:

Overview
Update tracking numbers in Seller Center
Frequently asked questions

Overview

The Orders page in Seller Center displays customer order details and where to add valid tracking information once you ship an order. After marking the order status Shipped, you can edit the tracking number for up to 24 hours or until the carrier first touch scan is received in the Walmart system, whichever is earlier. In this guide, you’ll learn you how to update your tracking information.

Update tracking numbers in Seller Center

Step 1 — Find the order

Navigate to the Orders page and use your purchase order number (PO#) to locate your order. Select the purchase order number to view your order details.

Step 2 — Enter new shipping details

Select the three horizontal dots next to the item, then select Enter new shipping details. This option is only available for up to 24 hours or until the carrier first touch scan is received in the Walmart system, whichever is earlier.

Step 3 — Update your information

Enter your carrier and tracking number information. Select Update shipping to save the changes.

Frequently asked questions

What should I do if my tracking number is invalid?

What if I don’t have a tracking number for an order?

Which carriers do you accept?

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Acknowledge orders in Seller Center

Order management

In this guide, we’ll walk you through the steps of how to acknowledge orders within Seller Center.

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Split customer orders in Seller Center

Order management

Sometimes, all the items in a customer’s order can’t be shipped together due to size or limited stock availability. In these situations, you can choose to split the order and ship items individually instead.

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Cancel an order in Seller Center

Order management

As a Walmart Marketplace seller, it’s important to note that canceling customer orders can negatively affect the customer experience, as well as your Cancel Rate performance metrics.

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